Privacy Policy

Last Updated: January 15, 2025

At thinsensenexmind, we understand that managing your finances requires trust. This privacy policy explains how we collect, use, protect, and share your personal information when you use our budget control platform and services. We're committed to maintaining the highest standards of data protection while helping you achieve your financial goals.

Information We Collect

Personal Information

When you create an account or use our services, we collect information that helps us provide personalized budget control solutions:

Name, email address, and phone number for account setup and communication
Financial information including income, expenses, and budget categories you choose to track
Banking connection details when you link accounts through our secure third-party providers
Transaction data from connected accounts to provide spending analysis and budget insights
Device information and IP addresses for security and fraud prevention

Usage Information

We collect data about how you interact with our platform to improve your experience and develop better financial tools. This includes pages visited, features used, time spent on different sections, and technical performance data.

How We Use Your Information

Purpose Data Used Legal Basis
Provide budget analysis and financial insights Transaction data, income, expenses Contract performance
Account security and fraud prevention Login data, device information, IP addresses Legitimate interest
Customer support and communication Contact information, account details Contract performance
Platform improvements and new features Usage patterns, anonymized data Legitimate interest

Taiwan Personal Data Protection Compliance

As a company operating in Taiwan, we comply with the Personal Data Protection Act (PDPA). We process your personal data only for legitimate purposes related to our financial services, with appropriate safeguards and your consent where required. You have specific rights under Taiwan law, which we detail in the "Your Rights" section below.

Data Sharing and Third Parties

Service Providers

We work with carefully selected third-party providers to deliver our services securely. These partnerships include:

Banking data aggregation services for secure account connections
Cloud hosting providers with Taiwan-based or compliant data centers
Payment processors for subscription and transaction handling
Analytics providers for platform performance monitoring

Legal Requirements

We may disclose your information when required by Taiwan law, court orders, or regulatory requests. This includes compliance with financial regulations, tax requirements, and law enforcement requests with proper legal authorization.

Data Security and Protection

Your financial data deserves the highest level of protection. We implement multiple layers of security:

End-to-end encryption for all sensitive financial data transmission
Advanced firewall protection and intrusion detection systems
Regular security audits and penetration testing by certified professionals
Employee access controls with strict need-to-know policies
Secure data centers with physical security measures
Regular backup procedures with encrypted storage

Banking Security: We never store your actual banking login credentials. All bank connections use read-only access through secure APIs, and we cannot initiate transactions or transfers from your accounts.

Data Retention and Deletion

Retention Periods

We retain your personal data only as long as necessary for the purposes outlined in this policy:

Active account data: Retained while your account remains active
Financial transaction history: Up to 7 years for tax and regulatory compliance
Marketing communications: Until you unsubscribe or withdraw consent
Support communications: 3 years from last interaction
Technical logs and security data: 1 year for system maintenance and security

Account Deletion

When you close your account, we begin immediate deletion of your personal data, except where retention is required by law. The deletion process typically completes within 30 days, though some backup systems may take up to 90 days for complete removal.

Your Rights Under Taiwan Law

Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information:

Access and Portability

Request a copy of all personal data we hold about you
Export your financial data in common formats (CSV, PDF)
Receive information about how we process your data

Correction and Deletion

Correct inaccurate or incomplete personal information
Request deletion of your data when no longer needed
Object to processing based on legitimate interests

Exercising Your Rights

To exercise any of these rights, contact us using the information provided below. We'll respond within 15 days as required by Taiwan law. Some requests may require identity verification to protect your privacy and security.

International Data Transfers

While we primarily store data within Taiwan and comply with local regulations, some of our service providers may process data internationally. When this occurs, we ensure adequate protection through:

Standard contractual clauses approved by data protection authorities
Certification under recognized privacy frameworks
Regular audits of international partners' security practices
Encryption requirements for all data in transit and at rest

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications and prominently displayed on our platform at least 30 days before taking effect.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Contact Information for Privacy Matters

If you have questions about this privacy policy, want to exercise your rights, or need to report a privacy concern, please contact us:

Privacy Officer Contact

Email: privacy@thinsensenexmind.com
Phone: +886423211613
Address: 401, Taiwan, Taichung City, East District
Section 4, Fuxing Rd, 186號5樓

General Inquiries: info@thinsensenexmind.com